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ABB’s QCS program to provide new features for pulp and paper mills

ABB’s new QCS Automation Software Maintenance (ASM) program is designed to allow system evolution from older versions to the latest. It also provides continuous improvements between versions through access to regular software updates. The new program is designed to help pulp, paper, packaging and tissue mills to maximize their system investment.

With the new QCS ASM, when maintenance managers upgrade a system, they will benefit from a new system and will also have continual access to the latest attributes and releases of the current version of the software. Previously these ongoing, incremental enhancements were not easily accessible, leaving mill managers locked into the ‘status quo’ of the day-of-implementation version of a specific system.

The new program also enables cost-efficient, proactive system management by offering multiple program levels to align to different customers’ needs. The new Maintain Plus level opens first-time opportunities for customers with the latest version of QCS800xA to access the continuous software updates, new features, cyber security enhancements and patches within their current version whenever they want them. The Maintain & Evolve level caters to mills with classic or heritage QCS800xA systems that need to upgrade between system versions.

Both tiers include access to premium system documentation via myABB, ABB’s customer portal for managing their installed base, where licenses can be viewed and managed. Customers can also stay informed of any system updates through release notes published to ABB Library. Plus, both tiers include updates to any firmware-related devices within the QCS System, such as the Network Platform or Actuator Control Center.

QCS ASM is designed for customer maintenance managers, production managers and system engineers in all markets.