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ON-LINE TRAINING: GE PUTS THE POWER OF SAM AT YOUR FINGERTIPS


August 1, 2000
By Pulp & Paper Canada
SAM: She provides trainees with easy-to-follow instructions on product installation

MARKHAM, ON — In a continuing effort to improve efficiency and provide service to its customers, GE Power Management says that on-line training and support will be available for its universal relay f…

MARKHAM, ON — In a continuing effort to improve efficiency and provide service to its customers, GE Power Management says that on-line training and support will be available for its universal relay family of products. “The interactive Web-based sessions will improve training availability and consistency, while reducing travel costs and time away from the job,” the company notes. Simply put, customers will not need to schedule individual employees to attend training sessions: the training is available to customers any time a product is purchased and when new employees join a company. The Web-based training module features an on-line 3D personality complete with human characteristics and a synthesized voice. The animated character — Solution Advisor Module, or SAM — acts as a personal assistant by navigating users through the site. Claudio Cargnelli, E-commerce leader for GE, sums up what users can expect. “Anyone who uses SAM will find her personable and friendly, and can benefit from her services 24 hours a day, seven days a week.”

Circle Reader Service No. 1.


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